Onboarding just got a whole lot easier. Introducing Understanding University—a new section in our Knowledge Base designed to guide agents step-by-step through getting started with Understanding.

Whether you're a brand-new agency, a growing team, or someone who's been wanting a better way to learn the platform—this is built for you.

✨ What to expect:

• Clear, numbered steps – to walk through onboarding at your own pace
• Printable checklist – to help stay on track and revisit anytime 
• Built into Understanding – training that mirrors the real user experience
• Support prompts – friendly reminders to reach out if help is needed

📍 How to find it inside Understanding:
Click the person icon (top right) > AgencyKPI Help Portal > Understanding > then select:
“University – Welcome to Understanding”

🔗 Or access it directly here: https://help.agencykpi.com/kb/section/61/

This is the kind of resource many users have been waiting for—easy to follow, easy to return to, and ready when you are.

Let’s make onboarding easier—together.